Connection 01
Configurable requirements
Choose the customer details, product requirements, documents, acknowledgements, and evidence your operation needs.
Rental customer onboarding
Give customers one clear path from inquiry to ready-to-deliver.
Rivet turns the handoffs after a new inquiry into one guided Rental Setup experience while keeping your team in control of approvals and exceptions.
What connects
Keep the information and the work in the same story.
Connection 02
Agreement workflow
Prepare, send, sign, and retain agreement records with the rental package they support.
Connection 03
Customer self-service
Give the renter a focused public path for information, signatures, supported payments, and delivery requests.
How it works
A connected path with clear control points.
Each stage preserves the customer, rental, tenant, and operating context needed by the next one.
- 1
Capture the inquiry
Keep the customer, contact information, requested product, source, and follow-up state in one lead record.
- 2
Send Rental Setup
Create a tenant-branded setup path with the requirements configured for that company and product.
- 3
Collect the required actions
Guide the customer through details, documents, payment, evidence, and scheduling steps that apply.
- 4
Review and activate
Show staff the remaining blockers, retain the completed records, and activate the rental when it is operationally ready.
Operational outcomes
Make the next action easier to see.
01
Less chasing
Customers can complete routine steps without a staff member manually rebuilding the same checklist each time.
02
Fewer missing details
Requirements are visible before the team commits inventory and delivery capacity.
03
A durable rental record
The inquiry, setup actions, agreement, payment, and scheduling context remain connected.
Questions
What buyers usually need to know.
1
Can each rental business configure its own setup steps?
Yes. Rivet supports tenant-scoped products, requirements, documents, pricing, locations, and workflow settings.
2
Does the customer need a Rivet staff account?
No. Supported customer actions use secure public links associated with the correct tenant and rental record.
3
Can staff still handle setup manually?
Yes. Rivet is designed to support manual control, assisted workflows, and enabled automation according to the company’s readiness.
4
Can customers choose a delivery time?
Rivet supports customer delivery requests within the availability and capacity rules configured by the rental company.
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