01
Capture a new inquiry
A public form or team member creates the lead with the customer and rental context needed for the next step.
How Rivet works
From new inquiry to paid and scheduled—in one connected flow.
Rivet gives washer and dryer rental operators one connected workflow for ongoing rentals. Customers complete their setup while your team controls equipment assignment, delivery, monthly billing, service, and eventual pickup.
- 02
Send Rental Setup
Send the customer a guided setup link manually, in test mode, or through configured lead automation.
- 03
Let the customer complete the handoffs
The customer can provide required details, review and sign the agreement, pay the setup fee online, and request or select an available delivery time.
- 04
Confirm readiness and assign inventory
Your team checks hookup requirements, sees what is complete, assigns an available washer, dryer, or set, and prepares the rental for delivery.
- 05
Deliver and manage the active rental
Keep invoices, online payments, service work, customer history, inventory, and important dates in the same rental record.
- 06
Return and close out cleanly
Coordinate pickup, record returned equipment, settle remaining work, and preserve the full rental history.
Explore your washer and dryer rental workflow.
Washer and dryer rental software
See the workflow built around ongoing appliance rentals.
Rental billing and payments
Keep monthly invoices and payment status attached to each rental.
Washer and dryer inventory tracking
Follow individual units through delivery, service, pickup, and return.
Customer onboarding
Collect hookup details, agreements, and delivery requests in one setup flow.
Automation with safeguards
Automate the standard journey. Keep control of the exceptions.
Control 01
Automation for the routine path
When a tenant enables the relevant settings, Rivet can create and send Rental Setup, support customer self-service, and prepare recurring invoice work without disconnecting it from the rental.
Control 02
Human control for exceptions
Teams can review readiness, approve special scheduling requests, correct pricing, resend revised documents, and intervene when a customer or rental needs attention.