Module 5: Get first inquiries
Build your rental business website
Create a simple, useful website that explains your rentals, prices, service area, customer steps, and the best way to contact you.
Outcome
Draft a mobile-friendly homepage and connect it to a domain and contact page that your business controls.
Own your domain and understand hosting
A domain is the address people type, such as yourbusiness.com. Hosting is the service that keeps the website available online. Register the domain in an account the business owner controls, not in a contractor's personal account.
Keep the login, renewal date, billing contact, and recovery method in a secure business record. DNS is the set of directions that connects the domain to the website and business email; the owner should be able to change those directions later.
- 1Choose a short domain that matches the business name and is easy to say aloud.
- 2Register it in an owner-controlled account and turn on automatic renewal.
- 3Record who controls the domain, hosting, DNS, and business email.
- 4Do not publish until the owner can sign in and recover each account.
Write the homepage around a customer decision
A customer should quickly understand what you rent, where you deliver, what the likely costs are, and what happens after they contact you. Put those answers near the top instead of starting with a long company story.
Use approved prices and fees. If a number is only an example, label it as an example. Explain deposits, setup charges, delivery limits, minimum terms, and availability without hiding important conditions.
- 1Write one sentence that says what you rent and the area you serve.
- 2List the usual price, important fees, and customer requirements in plain language.
- 3Describe what happens when a customer contacts you, gets approved, schedules delivery, pays, requests service, and ends the rental.
- 4End with one clear button that opens your business's contact page.
Adaptable homepage copy
A clear starting point
Headline: Washer and dryer rentals delivered in [your service area].
Opening: Choose a set, review the price and fees, and send us your address and contact details. We will confirm availability, property requirements, and a delivery plan before anything is final.
Price example: Plans start at [your approved price]. Delivery, setup, deposit, taxes, and minimum-term details: [state each clearly]. Do not copy example numbers unless they are your real approved prices.
Button: Ask about a rental. Link it to your business's Rivet contact page.
Show the details people need on a phone
Use real photos of your machines, delivery work, and team when you have permission. Add short captions so customers know whether a photo shows the exact available machine or only the type of equipment you carry.
Keep headings short, buttons large enough to tap, and paragraphs easy to scan. Answer common questions about service areas, stairs, hookups, repairs, payment timing, swaps, pickup, and what is not included.
- 1Choose a small set of clear, current photos that belong to your business.
- 2Write answers to the questions customers ask before they are ready to inquire.
- 3Check the page on a phone without zooming and tap every link and button.
- 4Ask someone unfamiliar with the business to explain the offer after one minute on the page.
Connect the website to Rivet
Rivet includes a contact link and QR code for eligible businesses. Put the link on website buttons and use the QR code on approved printed material. The optional setup service charges for hands-on website or asset work, not for unlocking these included Rivet features.
Rivet records a customer’s submitted question and helps the business owner organize the next step. The owner still checks availability, property fit, safety, pricing, eligibility, and delivery timing. A contact form does not promise approval or reserve a machine.
- 1Copy the contact link from the correct Rivet company.
- 2Open it signed out and confirm the business name and expected form.
- 3Add it to the main website button and test the QR code with a second device.
- 4Use one clearly labeled practice inquiry, confirm where it arrived, and remove or exclude it from real reporting.
Use these next
Completion check
Draft your homepage and contact steps
- The domain is registered in an account the business owner controls, with renewal access recorded safely.
- The homepage clearly explains the offer, service area, example or approved prices, fees, requirements, and next step.
- Real photos and common questions help a customer understand what to expect.
- The page is easy to read and use on a phone.
- The correct business contact link or QR code opens the intended Rivet contact page.
Use this in Rivet
Use your business’s inquiry link to manage new requests.
Rivet gives your business a public inquiry link, sharing and QR tools, and an organized place to review and respond to new requests. It does not provide or guarantee customers.
- Confirm the public offer and who will respond.
- Check that your business’s inquiry link and QR code open the right page.
- Submit one clearly labeled test inquiry, then leave it out of customer-acquisition results.
The lesson and tool remain free without an account. New workspaces are free for up to three active rentals with no payment method required. Optional services have separate published scopes and limits.